TERMS & CONDITIONS
Please ensure that you are happy with these terms and conditions before placing your order.
There may be occasions where the flowers in your box aren’t exactly the same as those in the photograph. This will be due to availability. Please be assured that should this be the case, we will substitute with flowers of equal beauty, value and quality.
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At present, Petals 4 Paws Does not include flower food with the order. This is because all commercial flower food in individual sachets currently contains bleach which is not pet-friendly. Please see our website for details of how to care for your flowers.
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The term “pet friendly” refers to cats, dogs and rabbits. If you have a different kind of pet, please check to ensure that the flowers are safe for them to consume or be around.
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Whilst all Petals 4 Paws flowers are certified as safe for cats, dogs and rabbits to nibble, we do not recommend you allow your pet to consume them in large quantities.
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Delivery Service
We will notify you of a delivery day as soon as possible after placing your order. Orders placed over the weekend can expect a longer delivery window.
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Our current delivery time is 2-5 days from placing the order.
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Customers in the North London area will benefit from a shorter delivery time due to our engagement with local bike couriers. In time this will be expanded to the whole London area.
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Nationwide orders will be delivered either by courier or by Royal Mail. As these are letterbox flowers, the recipient does not need to be in to receive the order. Should the recipient not have a letterbox, instructions must be given at the time of the order with regards to where the order should be left. For example with a neighbour or in a safe place.
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Please ensure to add any important details to your order that we need to know about, along with any other special instructions for our drivers.
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We reserve the right to refuse an order should we feel that the delivery instructions could result in the safety of the delivery being compromised. If you have provided us with contact details we will do our best to contact you to explore alternative options.
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Our delivery service will evolve as the business grows.
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Please select the option to write the recipient a personal message should you wish.
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If you have any questions relating to these terms and conditions, or anything else please contact caroline@petals4paws.co.uk before you place an order.